useful information A - Z
Practical information from A to Z
BBQ
Barbecuing is permitted, unless otherwise communicated by us. Please keep water or a bucket of sand handy. Fire pits or other forms of open fire are not permitted.
Central heating boiler
Do you have no heating or hot water? Or is your central heating displaying a flashing code? You can probably solve this by pressing the reset button. If this does not work, please report it to reception.
Electric heaters
It is not permitted to use electric heaters, as the installed power network is not suitable for this.
Electric charging point for cars and bicycles
In the large car park opposite the reception, there are two parking spaces specifically for charging electric cars, next to the transformer building. You can use these for a fee. It is not permitted to charge your car at your accommodation/space. Once your car is charged, please make room for another electric car that still needs to be charged as soon as possible.
For bicycles, there is a special electric charging point to the left of the reception entrance.
Gas bottles
Most empty gas bottles can be exchanged for a new gas bottle at the reception for a fee. Please enquire about the types and rates. It is also possible to purchase a new gas bottle here.
Gas heater
There is a gas heater in the safari tent. Start by turning on the gas tap on the gas cylinder. Then make sure that the knob with the white dot is next to the red ball.When you press the button, the gas will flow through the heater. Hold down the rotary knob and then press the small ignition button. If everything is working properly, the pilot light will ignite after pressing the ignition button a few times. You can regulate the temperature of the heater by turning the knob. To turn off the heater, turn the round knob back up and close the gas bottle.
Hammock and outdoor cushions
Does your accommodation have a hammock and/or a lounge set with outdoor cushions? If so, we ask that you bring them inside when it rains and when you leave.
Pets
Dogs (no cats) are allowed on all camping pitches and in certain accommodations. You can walk your dog in the adjacent forest. There is an exit through the gate between camping pitch 64A and chalet 77 to the forest. Dog waste bags are available at certain locations in the park for your use. Dogs must always be kept on a leash.
Nespresso machine
A Nespresso machine is available in a mountain lodge, forest lodge and safari tent. This works best with the original capsules. These capsules are also available in our shop at reception. Is the machine not working properly? You can reset the machine. There are two buttons on the machine (a large and small coffee cup). Press and hold these buttons together until they turn off. Then press and hold the button on the right (with the large coffee cup) for 6 seconds. It will then flash briefly to indicate that the aIt will then flash briefly to indicate that the device has been reset to factory settings.
Post
You will find your post in the post boxes next to the reception entrance. Are you expecting a parcel? Please notify reception. We will not sign for receipt without your permission. Outgoing mail can be posted in the green letterbox next to the reception entrance.
Sanitary facilities
Showering is free of charge! Our toilet block, “de Molshoop”, is located in the park. This unique building has first-class toilets, washrooms and shower rooms, private sanitary facilities and family showers. Each shower is very spacious and has its own washbasin. The themed children's sanitary facilities are very special. You will also find sanitary facilities for the disabled, washing machines, dryers and a microwave.
Barrier
You need a barrier pass to operate the barrier. You must always present your barrier pass, even if the barrier is already open. It is not permitted to exchange barrier passes with other guests. A maximum of one car may be parked where permitted.
Electrical cabinets
The electrical cabinets at the (extra) comfort pitches are not locked and are child-friendly. If you unexpectedly have no power, you can check the cabinet to see if a fuse or earth leakage switch has been tripped. It is advisable to switch off all appliances before switching it back on. If you are unable to resolve the issue, we will be happy to help you.
Television connection
Each camping pitch has a television connection. You can connect the television by placing a CAI cable between the TV and the connection in the cupboard. It may be necessary to rescan your TV for channels. Select “antenna” rather than “cable”. The signal is only transmitted digitally. If you are unable to connect, we will be happy to help you.
Departure from accommodation
On the day of departure, you can stay in the accommodation until 10 a.m. We kindly ask you to take the following points into account:
Waste water drainage
The camping pitches are equipped with waste water drainage. There is a removable cap on the side where the drain hose can be hung. Unfortunately, there is no odour trap, so we recommend that you check whether the previous visitors have replaced the cap. If the hose is smaller than the openingwe advise you to place a cloth in the opening around the hose to prevent any odours.
Washing and drying
Our Molshoop sanitary building has two washing machines and a dryer. They can be operated digitally. The manual is available in the laundry room. You can pay on site with your debit card (contactless).
Water tap key
The camping pitches have their own water tap. You will need a tap key for this. These are available at reception for a deposit of €2.50.
Water
We use our own water supply. Our drinking water is tested and monitored in accordance with European regulations and is safe for consumption.
BBQ
Barbecuing is permitted, unless otherwise communicated by us. Please keep water or a bucket of sand handy. Fire pits or other forms of open fire are not permitted.
Central heating boiler
Do you have no heating or hot water? Or is your central heating displaying a flashing code? You can probably solve this by pressing the reset button. If this does not work, please report it to reception.
Electric heaters
It is not permitted to use electric heaters, as the installed power network is not suitable for this.
Electric charging point for cars and bicycles
In the large car park opposite the reception, there are two parking spaces specifically for charging electric cars, next to the transformer building. You can use these for a fee. It is not permitted to charge your car at your accommodation/space. Once your car is charged, please make room for another electric car that still needs to be charged as soon as possible.
For bicycles, there is a special electric charging point to the left of the reception entrance.
Gas bottles
Most empty gas bottles can be exchanged for a new gas bottle at the reception for a fee. Please enquire about the types and rates. It is also possible to purchase a new gas bottle here.
Gas heater
There is a gas heater in the safari tent. Start by turning on the gas tap on the gas cylinder. Then make sure that the knob with the white dot is next to the red ball.When you press the button, the gas will flow through the heater. Hold down the rotary knob and then press the small ignition button. If everything is working properly, the pilot light will ignite after pressing the ignition button a few times. You can regulate the temperature of the heater by turning the knob. To turn off the heater, turn the round knob back up and close the gas bottle.
Hammock and outdoor cushions
Does your accommodation have a hammock and/or a lounge set with outdoor cushions? If so, we ask that you bring them inside when it rains and when you leave.
Pets
Dogs (no cats) are allowed on all camping pitches and in certain accommodations. You can walk your dog in the adjacent forest. There is an exit through the gate between camping pitch 64A and chalet 77 to the forest. Dog waste bags are available at certain locations in the park for your use. Dogs must always be kept on a leash.
Nespresso machine
A Nespresso machine is available in a mountain lodge, forest lodge and safari tent. This works best with the original capsules. These capsules are also available in our shop at reception. Is the machine not working properly? You can reset the machine. There are two buttons on the machine (a large and small coffee cup). Press and hold these buttons together until they turn off. Then press and hold the button on the right (with the large coffee cup) for 6 seconds. It will then flash briefly to indicate that the aIt will then flash briefly to indicate that the device has been reset to factory settings.
Post
You will find your post in the post boxes next to the reception entrance. Are you expecting a parcel? Please notify reception. We will not sign for receipt without your permission. Outgoing mail can be posted in the green letterbox next to the reception entrance.
Sanitary facilities
Showering is free of charge! Our toilet block, “de Molshoop”, is located in the park. This unique building has first-class toilets, washrooms and shower rooms, private sanitary facilities and family showers. Each shower is very spacious and has its own washbasin. The themed children's sanitary facilities are very special. You will also find sanitary facilities for the disabled, washing machines, dryers and a microwave.
Barrier
You need a barrier pass to operate the barrier. You must always present your barrier pass, even if the barrier is already open. It is not permitted to exchange barrier passes with other guests. A maximum of one car may be parked where permitted.
Electrical cabinets
The electrical cabinets at the (extra) comfort pitches are not locked and are child-friendly. If you unexpectedly have no power, you can check the cabinet to see if a fuse or earth leakage switch has been tripped. It is advisable to switch off all appliances before switching it back on. If you are unable to resolve the issue, we will be happy to help you.
Television connection
Each camping pitch has a television connection. You can connect the television by placing a CAI cable between the TV and the connection in the cupboard. It may be necessary to rescan your TV for channels. Select “antenna” rather than “cable”. The signal is only transmitted digitally. If you are unable to connect, we will be happy to help you.
Departure from accommodation
On the day of departure, you can stay in the accommodation until 10 a.m. We kindly ask you to take the following points into account:
- Empty coffee machines, kettles, all storage containers and jerry cans (safari tent).
- Empty the refrigerator, turn it off (e.g. setting 0) and leave the door open.
- Empty the dishwasher. Store all crockery clean.
- Empty the rubbish bins and take them to the recycling centre.
- Remove the bed linen (leave the blue cover on the mattress) and place it in a pillowcase by the door.
- If you have rented kitchen and/or bathroom linen, please place it in a separate pile.
- If there is a parasol, place it in the meter cupboard.
- Sweep all rooms.
- Turn the thermostat back to 12 °C.
- Check that all windows and doors are properly closed.
Waste water drainage
The camping pitches are equipped with waste water drainage. There is a removable cap on the side where the drain hose can be hung. Unfortunately, there is no odour trap, so we recommend that you check whether the previous visitors have replaced the cap. If the hose is smaller than the openingwe advise you to place a cloth in the opening around the hose to prevent any odours.
Washing and drying
Our Molshoop sanitary building has two washing machines and a dryer. They can be operated digitally. The manual is available in the laundry room. You can pay on site with your debit card (contactless).
Water tap key
The camping pitches have their own water tap. You will need a tap key for this. These are available at reception for a deposit of €2.50.
Water
We use our own water supply. Our drinking water is tested and monitored in accordance with European regulations and is safe for consumption.